Member AI & Benefit Navigation.
Every member gets instant, accurate benefit answers via WhatsApp — in seconds, without calling your call centre.
42% of calls to South African medical scheme call centres are benefit queries: balance checks, network provider lookups, authorisation status, benefit limits. None of these require a human agent — but they consume the majority of your call centre capacity.
Member AI handles all of these queries autonomously via WhatsApp, in plain language. Members get answers in seconds. Your call centre staff are freed for complex, high-value interactions that genuinely require human judgement.
Balances, limits, network providers, authorisation status — all answered instantly
Answers in seconds — no queue, no hold music, no callback
35–50% reduction in inbound call volume within 90 days of deployment
24/7 — including weekends and public holidays